Version 1.0 · 1 October 2026

These terms apply to work carried out by Lane Aerial Media Ltd, trading as LAM Geospatial, company number 17094401, registered office 21 Rosetta Drive, East Cowes, Isle of Wight, PO32 6EN. In these terms "we" and "us" mean that company, and "you" means the client named on the quotation.

We give a written quotation setting out the scope, the deliverables and the price. A quotation is an offer, not a booking, and is valid for 30 days unless it says otherwise.

A contract comes into being when you accept the quotation in writing, including by email. At that point these terms apply in full, together with anything agreed in the quotation. Where the two conflict, the quotation wins, because it describes your job specifically.

Your own purchase terms do not apply unless we have agreed to them in writing and signed.

We price by the outcome, not by the hour. The figure on the quotation is what the work costs, and it covers everything described there including flight time, ground control, processing and the deliverables listed.

Lane Aerial Media Ltd is not VAT registered, so no VAT is added and the quoted price is the final price.

Invoices are payable within 14 days of the invoice date unless the quotation says otherwise. For first-time clients, or for work requiring significant travel or hired equipment, we may ask for a deposit before the flight date, which will be stated on the quotation.

If an invoice is overdue we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and may withhold deliverables and portal access until payment is received. We will tell you before doing so.

If you ask for work beyond the agreed scope, we will quote for it separately before carrying it out. We will not add charges you have not agreed.

All flights are carried out under UK Civil Aviation Authority regulations by a qualified remote pilot. We hold the authorisations and qualifications listed on our About page, and we operate to our own operations manual and risk assessments.

Safety and legality come before the schedule. We will not fly where conditions, airspace restrictions, third-party safety or the law prevent it. That judgement is ours alone and is not negotiable, and no instruction from a client can override it.

A flight may be postponed because of wind, rain, cloud base, visibility, light, airspace restriction, a temporary flight restriction, an unsafe site condition or an equipment fault. Where that happens we will tell you as soon as we reasonably can and agree a new date at no extra charge. Postponement for these reasons is not a breach of contract by either of us.

Where a site visit is abandoned after we have arrived because of something within your control — access not available, the site not cleared as agreed, permissions not in place — we may charge a reasonable abortive visit fee, which will not exceed 50% of the quoted price. We will always try to agree a return date instead.

So that we can fly safely and deliver what you are paying for, you agree to:

Give us safe and timely access to the site on the agreed date, and tell us about hazards you know of, including overhead lines, live plant, unstable ground, livestock and any work going on nearby.

Confirm that you own the site or have the landowner's permission for the survey, and tell us of any restriction we would not otherwise know about.

Tell us in advance if people will be present who are not under your control, so that we can plan around them.

Provide any existing survey data, site plans or control information you want the deliverable tied into, and tell us which coordinate system and datum you need.

If information you give us turns out to be wrong or incomplete and that causes extra work, we will tell you before doing anything chargeable.

The quotation lists exactly what you receive and in what format. We fly ground control on every survey job and record independent check points, so the basis of the figures is documented rather than asserted. The accuracy achievable on a given job depends on the site, the control available and the deliverable requested, and we will state the expected accuracy on the quotation rather than make a general claim.

Survey data, models and imagery are hosted on our client portal for twelve months from delivery, included in the price. Hosting can be extended by arrangement. We will tell you before the hosting period ends so that you can download anything you want to keep or extend the period.

If a deliverable does not match what the quotation described, tell us within 30 days of delivery and we will put it right at our cost, reflying the site if that is what it takes.

We retain copyright in the raw imagery, the processed data and the deliverables we produce, which is the normal position for commissioned photographic and survey work.

On payment in full you receive a perpetual, irrevocable, worldwide licence to use the deliverables for any purpose connected with your business, including sharing them with your own clients, consultants and contractors, and including them in planning submissions and tender documents. You do not need to ask us again, and the licence does not expire when hosting does.

If you need outright assignment of copyright rather than a licence, we can usually agree that for an additional fee. Ask before the job rather than after.

We like to show our work. We may use imagery from a job in our portfolio, website and marketing unless you tell us not to, and you can tell us at any time, before or after the job, with no reason needed and no effect on price. Where a site is sensitive, commercially confidential or covered by a non-disclosure agreement, tell us and we will treat it as such from the outset.

Each of us will comply with UK data protection law. How we handle personal data, including imagery that incidentally captures people, is set out in our privacy notice.

We treat your site information, drawings and commercial details as confidential and will not disclose them to anyone else except where we must by law or where a supplier needs them to deliver your job.

We carry commercial drone operator insurance including public liability cover that meets the requirements for UK commercial operations. Evidence of cover is available on request, and we will send it without quibble.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. That is the law and we are not trying to work around it.

Subject to that, our total liability for any one job is limited to the greater of the price paid for that job or the amount recoverable under our insurance for the claim. We are not liable for loss of profit, loss of contract, loss of anticipated savings or any indirect or consequential loss.

Our deliverables are survey products, not a substitute for professional judgement. Decisions about construction, structural condition, valuation, safety or legal compliance should be taken by a suitably qualified professional using our data as one input. Where a deliverable is described as indicative or illustrative, it must not be relied on as a measured figure.

You may cancel at any time before the flight date by telling us in writing. If you cancel more than 48 hours before the agreed date, there is no charge. Within 48 hours we may charge up to 50% of the quoted price, because the slot and the travel can rarely be refilled at that notice. Once flying has taken place, the full price is payable.

We may cancel if we cannot carry out the work safely or lawfully, if you do not provide what is set out above, or if an invoice remains unpaid. If we cancel for a reason that is not your fault, you pay nothing and we refund any deposit in full.

Neither of us is liable for failure to perform caused by something genuinely outside our reasonable control, including severe weather, fire, flood, epidemic, civil emergency, failure of utilities or communications networks, or a change in aviation law or airspace restriction.

If any part of these terms turns out to be unenforceable, the rest continues to apply. Delay in enforcing a term is not a waiver of it. Nobody other than you and us has any right to enforce these terms.

If something goes wrong, tell us first. Email [email protected] and we will respond within five working days and try to resolve it directly. We would far rather fix a problem than argue about one.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.