Legal
Privacy notice.
What we collect, why we collect it, and what you can ask us to do about it.
Last updated 1 October 2026
This notice explains how Lane Aerial Media Ltd, trading as LAM Geospatial, handles personal data. It covers our website, our enquiry form, our work for clients, and the aerial imagery we capture — which is the part most drone privacy notices skip, and the part people usually care about most.
Who we are.
Lane Aerial Media Ltd is the data controller for the personal data described in this notice. We are registered in England and Wales, company number 17094401, with a registered office at 21 Rosetta Drive, East Cowes, Isle of Wight, PO32 6EN.
We are registered with the Information Commissioner's Office as a data protection fee payer under reference ZC189317.
For anything in this notice, including any request about your own data, contact [email protected].
What we collect, and why.
When you make an enquiry
Our enquiry form asks for your name, email address, telephone number and a description of what you need. We use this to answer you, to quote, and to keep a record of the conversation. The form is operated on our behalf by Dronedesk, which also serves as our job management system, so an enquiry becomes the record of the job if you go ahead.
Our lawful basis is legitimate interests — responding to someone who has asked us to get in touch — and, once you engage us, performance of a contract.
When you become a client
We hold the contact details, site addresses, correspondence, quotations, invoices and payment records needed to carry out and account for the work. Our lawful bases are performance of a contract and legal obligation, the latter for accounting and tax records.
Aerial imagery and survey data
Our work produces photographs, video, orthomosaics, point clouds and 3D models of land and buildings. These are not usually about people, but they can incidentally capture individuals, vehicles, registration plates and the inside of private land that is not the subject of the survey. Where that happens, the imagery is personal data and this notice applies to it.
Our lawful basis is legitimate interests: carrying out survey, inspection and media work that a client has commissioned. We balance that against the privacy of anyone captured incidentally, and we take the steps set out under Aerial work and your privacy below to keep that capture to a minimum.
When you visit this website
This site sets no cookies of its own, runs no analytics, and carries no advertising or tracking tags. We cannot see who visits it.
Some parts of the page are served by other companies, and loading them tells those companies your IP address. The site is hosted on Cloudflare, which processes visitor IP addresses to serve pages and protect against attack. Typefaces are loaded from Google Fonts, which discloses your IP address to Google. The verification badge in our footer is loaded from Dronedesk.
Our enquiry form is also provided by Dronedesk and is embedded in our contact section, so it loads from their servers when you open our home page, whether or not you go on to use it. When it loads, Dronedesk sets a session cookie on their own domain so that the form works. That cookie is theirs rather than ours, it is needed for the form to function, and it does not track you across other websites.
If we contact your business
We approach organisations about our services using business contact details that are published or otherwise publicly available — a company switchboard number, a general enquiries address, a website. Our lawful basis is legitimate interests in marketing a business service to another business.
You can tell us to stop at any time and we will, permanently. Every marketing email we send carries a way to do that, and an email to [email protected] is enough on its own.
Aerial work and your privacy.
What we do to avoid capturing people who have nothing to do with the job.
Every flight is planned before it happens. We plan the flight path, altitude and camera angles around the area we have actually been asked to survey, and we avoid pointing the camera at neighbouring property, gardens or windows where the task does not require it.
We do not use audio recording. We do not fly to observe individuals. Where a flight takes place somewhere the public has access, we make our presence obvious rather than discreet — the aircraft is visible and audible, the pilot is on site, and we will tell anyone who asks what we are doing and for whom.
Footage and survey data are stored on access-controlled systems, including the hosting platform described under Who else sees it, and are shared only with the client who commissioned the work, unless we are required to disclose something by law.
If you believe you have been captured in our imagery and you would rather not be, contact [email protected]. Tell us roughly where and when, and we will find the material. Where it is reasonable to do so we will blur, crop or delete you from it. We will say so plainly if there is a reason we cannot, and explain what that reason is.
How long we keep it.
Enquiries you send us. If an enquiry does not become work, we keep it for 24 months and then delete it. Survey and inspection work follows planning applications, budget years and project cycles, so an enquiry that goes quiet often comes back months later. Two years lets us pick up that conversation without holding your details indefinitely.
Organisations we approach. Where we hold published business contact details for organisations we have approached, or intend to approach, about our services, we review those records every 24 months and delete anything where there has been no contact or interest.
If you tell us to stop contacting you, we keep the minimum needed to honour that — normally just the organisation name and the address we were told not to use — for as long as we are trading. That record exists solely to make sure we do not approach you again by mistake, and it is never used for anything else.
Client records. Correspondence, quotations and invoices are kept for six years after the end of the relationship, which is the period we need them for tax and for any legal claim.
Flight records. Kept for six years, matching the period within which a claim could be brought against us.
Imagery and survey data. Kept for the agreed hosting period, after which they are archived or deleted according to what was agreed with the client. Imagery that incidentally captures individuals and has no continuing purpose is deleted at the end of the project.
Your rights.
Under UK GDPR you can ask us to give you a copy of the personal data we hold about you; to correct it if it is wrong; to delete it; to restrict how we use it; or to provide it in a portable form. You can object to processing we carry out on the basis of legitimate interests, including any marketing, and you can withdraw consent where we relied on it.
Make any of these requests to [email protected]. We will respond within one month. There is no charge. We may ask you to confirm your identity before we release anything, so that we do not hand your data to someone else.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, or by calling 0303 123 1113. We would rather you raised it with us first so we can put it right.
Changes to this notice.
We will update this notice when what we do changes. The date at the top shows when it was last revised. If a change materially affects how we use data we already hold, we will tell affected people directly rather than rely on them re-reading this page.